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Site Country: UK Site Name: UK

Customer Experience and Innovation Coordinator

Neptune HQ, Swindon – Permanent, full-time

Step inside any of our carefully sculpted Neptune Home stores and you'll immerse yourself in everything we create; beautifully crafted furniture, kitchens, upholstery and all the little things that help to give a home soul. Since the beginning, over 20 years ago in a dusty Wiltshire barn, our quest has been to make our very best even better. Then better again. It's going very well although we still have much to aim for.

The role
Improving the customer experience is the responsibility of everyone at Neptune, and to deliver a world class service, we need a world class team who consistently push the boundaries for the betterment of the service to our customers. So, our new Retail Experience and Innovation team are doing just this; converging to make the best even better and that includes taking care of our customers, partners and employees.

In this brand new position, you will work closely with the Head of Retail Experience and Innovation to:

  • Document and map the customer and employee transaction experience through all channels and assist in implementing improvements
  • Develop cross business relationships by visiting stores, partners and internal departments to gain feedback on existing systems, procedures and policies
  • Manage projects to include new retail services, procedures, policies and guidelines to ensure a consistent customer experience
  • Review and analyse pricing and service levels across stores, partners and suppliers to assess commercial viability and enhance processes

You and what you need
Passion and enthusiasm really drives us here, so we would love it if you could bring a positive 'hands on' approach with the desire to deliver above and beyond the norm. We're searching for someone who is exceptionally organised with strong project management skills ideally from a fast-moving retail or wholesale environment. You'll also have excellent skills in MS Word, Excel and Powerpoint and hold a full UK driving licence with the ability to travel as required.

What we can offer
In return you'll receive a highly competitive salary, discretionary bonus, pension and a great range of other benefits. If you're curious to know more, please send your CV and current salary details to us.

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Neptune…improving the customer experience.

We're fortunate to receive hundreds and hundreds of applications every week. While we try to respond to every email, the sheer volume sometimes makes that difficult. So, if you don't hear from us within 14 days, this means your application hasn't been successful, but we thank you very much for your interest in us.

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