H:W

Site Country: UK Site Name: UK

Customer Care Advisor

Neptune HQ, Swindon – Permanent, full-time

The customer care team are, by far, one of the most sociable, often dressing-up each Friday and regularly holding cake competitions – but this is unsurprising, seeing as they’re the friendly faces of Neptune HQ for our customers. They’re also probably the most multi-lingual team; walk past their desks and you’re likely to hear as many as seven different languages.

Their days are busy and varied, including all sorts from answering questions about stock levels and colours, to sizing our products and everything in between. They collaborate with the rest of Neptune to support customers and stores through every step of the order process, from initial enquiries to years down the line. In short, they’re resolution finders, and they genuinely care a great deal about their customers.

The role

Every day you’ll make a real difference to a lot of people, by:

  • Answering a huge range of questions ensuring our customers, colleagues and partners are happy
  • Progressing and prioritising customer requests on a daily basis
  • Day to day use of our internal database system (CRM) along with providing administrative support across the  business
  • Devising and delivering a huge variety of solutions
  • Contributing positively to all team activities

You and what you'll need

We’re looking for someone who takes genuine pride in their work and who genuinely cares about delivering an outstanding service. Your natural enthusiasm and positivity will really make you stand out as a candidate for the role. You will need to know how to use MS Excel, Word and Outlook to an intermediate level and ideally be educated to GCSE (or equivalent) Maths and English to grade C or above.

What we can offer you

We’re a friendly bunch here at Neptune and we’re always trying to do the right thing.  Our offices are stunning, we offer some great benefits and a fantastic annual salary. Hours of work are 9am to 5.30pm with one ‘early’ day of 7am to 3.30pm and one ‘late’ day of 10.30am to 7.00pm.

 

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