Site Country: UK Site Name: UK

Outlet Home Specialist

Neptune HQ, Swindon – Contract, part-time

The Role
Our Outlet team are both customer service experts and brilliant logistical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that's just right for them. They do this in the relaxed and friendly atmosphere of their purpose-built store next to our Wiltshire head office and, more recently, on their own website too - so they're busier than ever.

The team are fantastically busy so we're now searching for a Home Specialist to join the team, on a part-time contract basis, to help provide our customers with an unrivalled experience at our busy retail outlet in North Wiltshire, which houses some of our most wanted end-of-line and ex-display pieces at fantastic prices. So, we need a warm and eager 'people' person with customer service experience that gets a buzz from going above and beyond, whether it's face to face, over the phone or by email.

What you'll be doing:

  • Our stock flies off the shelves, so you'll need to update stock information accurately through our website and be savvy with software such as Microsoft Excel and Outlook
  • As stock comes and goes, you'll need to replenish the displays regularly so that they're ready for our customers. This will require regular manual handling in the assembly of heavy furniture for customer collection and delivery
  • We're all about the customer experience so you'll be key in ensuring that all pricing is correct, keeping the outlet space clean, tidy and safe whilst reporting any issues to the Store Manager
  • You'll also work with the team to promote the outlet to both new and existing customers

You and What You'll Need
If you're an organised team player, with a keen eye for detail who enjoys delighting customers and colleagues alike, then we want to hear from you.

What We Can Offer
In return, we'll look after you with a competitive salary, discretionary bonus, a range of other benefits. 

If you can't wait to roll up your sleeves and get stuck in, please send your CV and covering letter to us.

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Neptune…improving the customer experience

We're fortunate to receive hundreds and hundreds of applications every week. While we try to respond to every email, the sheer volume sometimes makes that difficult. So, if you don't hear from us within 14 days, this means your application hasn't been successful, but we thank you very much for your interest in us.

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