From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
The first time you use your candle, burn it for at least 4 hours. This encourages the entire top layer to melt through. Thereafter, each time you light it, try and burn it for at least an hour and gently tip it from side to side to let the oil circulate and to help the wax settle evenly. This advice to help you avoid a well from forming so your candle can live longer. As for placement, always keep it on a stable, heat-protected surface, safely away from children, pets or anything that could catch light.
A closer look at Winterberry
Notes on scent
Not quite as sweet as our other Christmas scent, Nutmeg, Winterberry’s warming fragrance comes from layers of spice and fruit. From the top notes of orange and mandarin, through to cinnamon, clove, nutmeg and rose, and grounded by spicy, woody and amber base notes.
Winterberry also comes in diffuser form, and we’ll often use both together to create layers of fragrance. While the diffuser will gently scent your room all through the season, having the candle on hand too means you can enhance it when you’re using the space most.
Using your candle
Before you light your candle, trim the wick to about 3mm to stop the flame from spitting and dropping soot on the wax. And then, each time you use it, burn it for at least two hours (and ideally no more than four), to stop a well forming in the centre of the candle. Altogether, it’ll last about 60 hours.