From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Bamburgh
All of our bathroom fittings are made from brass, a metal alloy that’s a mix of copper (which makes them easier to make in a mould) and corrosion-resistant zinc.
The Bamburgh collection shares the same high-shine, cool-toned finish. The chrome coating isn’t just for aesthetics, it makes Bamburgh easier to clean too.
Attaching the towel rail to your wall really couldn’t be simpler, and we’ve included all the instructions you might need (and if in doubt, we’re always just a phone call away). We’ve also included the fittings, from the screws and wall plugs to the Allen key. All you’ll need is a drill and screwdriver.