From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Edinburgh
We use oak because of its beautiful grain, its durability and its sense of heritage (we’ve written more on it here). The knots and variations in tone are all part of its character and are an aspect we love. And because the pieces we use are such a high grade, they’ll withstand the moisture in your bathroom.
The oak is brushed and stained to help bring out the appearance and feel of the grain. It’s then protected with IsoGuard®, an oil-based formula that doesn’t mask its texture and that also makes it less likely to mark if it gets splashed – it’s still advisable that you wipe it down, but you’ll have more time to do so.
Carrara marble is a naturally occurring metamorphic rock. It’s grey-white in colour, and has darker veining that makes each piece unique. It’s a beautiful material, it just requires more hands-on care than other stones. Don’t worry, this isn’t very time-consuming and we’ve included our guide to doing so.
The marble has a semi-matte, honed finish that’s an ideal complement to the slightly more rugged oak. We’ve sealed it to help protect against stains, and we recommend that this is reapplied using our stone care kit (available in-store) each year.
Edinburgh has a shallower basin than most – the washstand’s proportions mean that a regular one would take up shelf space. It’s cleverly designed to be deep enough at the back (where the taps are) for easy hand-washing. And it’s made from ceramic, which is both durable and classic.
What about taps?
We’ve pre-drilled the holes for the taps into the marble top – you needn’t worry about that. But we haven’t included the taps themselves so you can pick the style. The holes will fit most three-hole designs, including our Bamburgh.