From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at email@example.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
We’ve put together this guide on taking care of your bed so that it stays looking as beautiful as the day you first brought it home.
The colours in our paint palette shown here are a close representation of their true shades, but to see the real thing, we suggest trying our sample paint pots.
Our beds are designed to suit metric-sized mattresses (UK single, double, king and super-king sizes), like our own Barrington. They don’t come with the mattress or any bedding, so you can choose what suits you best, whether that’s a firm or medium mattress, cotton or linen sheets.
A closer look at Chichester
When it comes to painted timber, we use tulipwood – a strong and resilient hardwood. Its fine, almost knot-free grain makes it perfectly suited to a painted finish, so you get the best of both worlds – strength and smoothness.
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade requires.
The bed base
Chichester’s sides sit snugly underneath the mattress to conceal the timber slats beneath and so it asks for a little less room. It also means you’re not as likely to bump your shins when walking around it in the dark.
Beech is used to make the slats on each of our beds because it’s flexible and reliable. They’re sprung, which means they curve upwards to give a little extra bounce underneath the mattress. They’re held in place with discreet, cream-coloured clips. Beds larger than a single have an extra support in the centre too.
Considered details in Chichester’s design, like scalloped corners on the base, and grooves on each gently-tapered leg, are those touches that make it simple and classic rather than plain. Hidden at its back are subtle bolts that hold your chosen headboard in place.
If you prefer the look of a valance over the wooden frame of this bed base, we’ve created our Alice valance – with neat box-pleat edges and available in a variety of fabrics – to fit perfectly. It’s also easy to connect this base to any of our headboards, and there are both classic and contemporary, understated and dramatic styles to choose from.