From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at email@example.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The colours in our paint palette shown here are a close representation of their true shades, but to see the real thing, we suggest trying our sample paint pots.
Our beds are designed to suit metric-sized mattresses (UK single, double, king and super-king sizes), like our own Barrington. They don’t come with the mattress or any bedding, so you can choose what suits you best, whether that’s a firm or medium mattress, cotton or linen sheets.
A closer look at Chichester
When it comes to painted timber, we use tulipwood – a strong and resilient hardwood. Its fine, almost knot-free grain makes it perfectly suited to a painted finish, so you get the best of both worlds – strength and smoothness.
The textile used on Chichester’s headboard, Imogen Holkham Sand, is woven from layers of both bleached and unbleached linen. It’s soft and has a relaxed texture that’s just right for bedrooms. If you’d like a change later down the line, the panel can be removed and reupholstered.
The bed base
Chichester’s sides sit snugly underneath the mattress to conceal the timber slats beneath and so it asks for a little less room. It also means you’re not as likely to bump your shins when walking around it in the dark.
Beech is used to make the slats on each of our beds because it’s flexible and reliable. They’re sprung, which means they curve upwards to provide a little extra bounce underneath the mattress. They’re held in place with discreet, cream-coloured clips. Beds larger than a single have an extra support in the centre too.
Considered details in Chichester’s design (like scalloped corners on the base, grooves on each gently-tapered leg and ball finials on the bedposts) subtly elevate it: it’s simple, but not plain.