From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at email@example.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
We’ve put together this guide on taking care of your bed so that it stays looking as beautiful as the day you first brought it home.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the
A closer look at Francis
Underneath its upholstery, Francis’ frame is made from tulipwood (a high-quality hardwood that’s incredibly strong) and with proper joinery. Its legs on the other hand are made from solid oak with a slightly darkened finish called Vintage Oak.
The bed base
Francis’ sides sit snugly underneath the mattress to conceal the timber slats beneath and so it asks for a little less room. It also means you’re not as likely to bump your shins when walking around it in the dark.
Beech is used to make the slats on each of our beds because it’s flexible and reliable. They’re sprung, which means they curve upwards to provide a little extra bounce underneath the mattress. They’re held in place with discreet, cream-coloured clips. Beds larger than a single have an extra support in the centre too.
Francis’ neatness is helped along by how the fabric’s folded and stitched to meet perfectly at each edge. Its legs are straight and tapered – an elegant look, suited to any style of bedside furniture. Hidden at its back are discreet bolts that hold your chosen headboard in place.