From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at email@example.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The colours in our paint palette shown here are a close representation of their true shades, but to see the real thing, we suggest trying our sample paint pots.
Because Imogen Holkham Sand is made from natural linen, tone and texture can vary and you can expect to see the occasional slub. We’ve written an article about the personality behind each of our fabrics, in case you’d like to get to know them better. Read on
Our beds are designed to suit metric-sized mattresses (UK single, double, king and super-king sizes), like our own Barrington. They don’t come with the mattress or any bedding, so you can choose what suits you best, whether that’s a firm or medium mattress, cotton or linen sheets.
A closer look at Wardley
When it comes to painted timber, we use tulipwood – a strong and resilient hardwood. Its fine, almost knot-free grain makes it perfectly suited to a painted finish, so you get the best of both worlds – strength and smoothness.
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade requires.
The textile used on Wardley’s headboard, Imogen Holkham Sand, is woven from layers of both bleached and unbleached linen. It’s soft and has a relaxed texture that’s just right for bedrooms. If you’d like a change later down the line, the panel can be removed and reupholstered.
Wardley can be disassembled, making it easy to manoeuvre in and out of doorways. But, we’ve used clever hidden brackets to secure the rails around its top, to ensure strength and sturdiness. It’s a detail that’s felt, rather than seen.