Our white glove service means you’ll have a two-man delivery team. So that’s no heavy lifting on your part. They’ll take it to your desired spot, put it together for you and take away the packaging for recycling.
They can also fit your headboard to your bed if you’d like, just not to your wall (that involves a few screws, and we wouldn’t want to accidentally damage your home).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
You want: easy-to-care-for pieces that you don’t need to tiptoe around. We’ve got: easy-to-read-through care guides that give you just that.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.
A closer look at Charlie
Attaching your headboard
You can use either Charlie’s French cleat to attach it to the wall, or the fixing at the bottom to fit it onto your bed base. Or both, if you want it to be well and truly secure. The French cleat, which is simply two pieces of timber (one for the wall and one on the headboard) that slot together, is also deep enough that you can hang Charlie over skirting and not need to cut out a space for it.
Fitting a light
If you can’t reach your lamp around the wings, or don’t have space for one and can’t install wall lights, Charlie has slots under its upholstery where you can fit two of our Rathbone lights instead. You’ll just need to ask an upholsterer to snip through the fabric and pop the lights in, chasing the cables out through the spaces in the back, before stitching the fabric back up. Your electrician can then wire them in.