From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at email@example.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Natural timber will always want to move. Fact. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do.
If you’d like the colour of your piece to be spot on, there’s really nothing better than ordering a sample paint pot or colour card – on your screen, the colour might be one or two shades off.
We’ve put together this guide on taking care of your furniture so that it stays looking as beautiful as the day you first brought it home.
A closer look at Chichester
The finish: paint
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade requires.
The finish: IsoGuard®
Chichester’s oak top is protected with IsoGuard®, our timber treatment oil that helps to prevent stains and spills from setting in, like water rings from cups without coasters. And it does all of this without masking the natural look and feel of oak like most lacquers and sealers do.
This cupboard was designed with adaptability in mind, because we know that no two people’s storage needs are the same. So, as well as the three generously deep drawers beneath, there are three adjustable shelves inside and two forward-facing hanging rails – and you can remove and switch all of them.
The detailing on the door and drawer fronts, the cornice and the skirting all add just a hint of traditional style. What’s less noticeable at first – but just as important – are aspects like the load-bearing (and attractive) zig-zag shelving supports, the satisfying click of the chrome door catches, and the drawers that pull out fully and close softly.