We’ll post your voucher to you within 7 days of you being in store. You’ll be able to use it in any of our participating stores or online at neptune.com, just as long as you do so within three months of its issue date (which you can find printed on the voucher).
If you change your mind about the pieces you bought in store, that’s not a problem. Just follow our normal returns process that you can find online, and we’ll sort out the vouchers:
- If you haven’t received your vouchers yet, we’ll just cancel them.
- If you’ve received your vouchers but not spent them, then we’ll deactivate them.
- If you’ve already spent your vouchers, we’ll refund you for the returned pieces, but take off the cost of the vouchers.