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Site Country: DE Site Name: DE

Product recall: Ennis tealight holders

In our Christmas collection, you might have noticed a design called Ennis – the birch bark tealight holders with a little star or Christmas tree on the front. Despite the measures we take, very, very occasionally a problem might crop up later down the line, which we’re sorry to say is the case with Ennis.

In a nutshell, if the position of the tealight is too close to the edge of the container, there’s a risk of it catching fire. You might just be using Ennis for decorative reasons, but even still, we ask that you please stop using it straight away.

Like you, we love our Ennis tealight holders, and so are asking them to be returned to us should you have bought one. We’ll then look into the problem to try to fix it and bring it back into our collection next year. If returning them is difficult for you, please discard them safely instead.

How to return Ennis

If you bought Ennis from a Neptune store, please take it back to the same one, and we’ll refund you there and then.

If you live a bit too far away, simply post it back to the store from which it was purchased. And, if you bought it online, please post it back to Neptune HQ.

Once received, we’ll call you to sort out a full refund over the phone. We’ll of course cover the postage costs too, so just notify us of this when we call and we’ll add that to your refund.

All of our addresses can be found here.

If you choose to discard Ennis, please let us know and we’ll also call you to process your refund.

We’re very sorry to cause you any disappointment or inconvenience and if you have any questions, our customer care team are just one call away.