Most of your initial consultation will be your designer asking you a lot of questions! Don’t worry, we won’t bombard you, but really listening and digging into what it is that you do and don’t want is how we’ll create a space that’s a true reflection of you and your family. So, we’ll talk about what it was that drew you to Neptune in the first place, what your room is currently like, how you use it and what does and doesn’t work about it for you, and then we’ll go onto your wishes and wants, like what kind of style, colours and fabrics you like, and the pieces of furniture or features that you’d really like to include. We’ll also ask you about the furniture and accessories that you already have so we can make sure we’re incorporating any favourites that you’d like to keep. And we’ll go into the more practical aspects too, such as when you’d like the project completed by, what stage you’re at with things (if it’s just a simple redecoration, for instance, or if you’re still at the planning point of an extension) and, of course, what your budget is. It’s a good idea to bring along a room plan with you as well, even if it’s just a rough one.
If you have any photos, clippings or moodboards that you’d like to bring to the appointment too, then please do – they’ll all be helpful for your designer. But equally, if you’re really not sure what you want, then your designer will walk and talk you through our rooms in store (they can do this on a video call too), which should help us pin things down.