From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
The colours in our paint palette shown here are a close representation of their true shades, but to see the real thing, we suggest trying our sample paint pots.
A closer look at Havana
Lloyd Loom’s been around since the early 20th century, and is made by wrapping paper around a steel wire. It won’t bend out of shape or creak when you sit down, and is completely smooth, so it won’t snag on clothes. Just know that it’s not suitable for using outside though.
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade needs.
Comfort & proportions
Havana’s high backrest is great if you’re looking for shoulder support, especially as it gets wider towards the top. It also curves inwards so it’s more comfortable on your back, and reclines ever-so-slightly for a more natural seating position. You can also make its seat softer by adding the separate matching cushion.
Tracing the line of Havana’s backrest and along its sides are sections of plaited Lloyd Loom. It’s a traditional detail that’s perfectly in keeping with the classic looks of this chair, and mean it looks as good from behind as in front. The legs are also wrapped in Lloyd Loom, leaving just the very bottom exposed so the paint isn’t scuffed.