From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
A closer look at Long Island
Support and a little bounce come from the serpentine springs in the base and elastic webbing in the back. The seat cushion has a core of soft foam, which is a little firmer in the back for structure, and both are surrounded with feather, down and fibre. It’s a mix that gives Long Island its sink-into softness.
Comfort and proportions
The depth and width of Long Island is made for curling up in, and it leans back just enough for slouching. You’ll immediately sink into its cushions, but their construction means you’ll never feel the frame underneath.
Shape and silhouette
Long Island’s shape continues the feeling of relaxation, with a fluid arc to its side profile and gentle scrolling on its arms. It also has a rolled, pillow-like back cushion rather than a boxed one for an inviting look that gently cushions your shoulders.
The covers are precision-made to the frame, but with a degree of looseness so that you can take them on and off. Together with the kick pleats – stitched in place at each corner – it means that no matter how much you use Long Island, the covers will never fall out of place.