We build our frames as pieces of furniture in their own right, using solid timber and proper joinery over cardboard sections and staples. And we’ve secured the back legs into each frame with finger joints to make them as strong and long-lasting as possible.
What’s special about Lottie is that there are a few different layers of foam in its cushions, as well as feather, down and fibre: a firmer, supportive foam at the centre, and softer layers on either side. It means that you’ll sink in when you sit down, but not so much you’re swallowed up by it.
Some people like to sit with a scatter cushion behind them, and some don’t. Some like to slouch and some like to sit upright. Lottie can do both. It’s deep enough so you can lounge on it or fill it with cushions and still have room to sit, but not so deep that you’re leaning too far to reach the backrest when your feet are on the floor.
A sofa to sit in, not on
There aren’t many people who like to feel that they’re perched on their sofa. Lift up Lottie’s seat cushions and you’ll notice a bulge underneath at the front of the frame. It’s there to give you support where you need it – under your knees – and angle the cushion so you lean back, not feel as if you’re falling forwards. It also helps stop the cushions from sliding out.
Lottie’s an update on our Charlotte sofa: a design that had been in our collection for a while, but was due a refresh. On first glance, not much has changed, but look closer and you’ll see more buttons, for even more texture. And that the backrest and feet are a bit neater, a bit more refined. And that we thought long and hard about how you’ll use it, to make it even comfier.
Delivered to you, safe and sound
From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Taking care of Lottie
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
Rest assured, all the feathers and down in our cushion fillings come from ethical, cruelty-free sources.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.
You might notice ‘marks’ on the velvet when it comes out of its packaging or after you’ve lent on it. They happen when you flatten the fibres and are a completely normal characteristic of velvet – they’re all part of the way it ages. But if you’d prefer, you can use a velvet brush to push the pile back into place.