From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
The wire in the stem is tough so you can’t accidentally snap it. But you’ll need something powerful if you want to trim it down. We’ve found long-handled loppers (the ones for pruning shrubs and trees) or wire cutters do the trick.
The wire inside also means you can’t put your stem in water for long or it’ll rust. So if you’re arranging it with real flowers, bend the life-like stem up out of the water.
Look after your life-like stem with just a quick weekly dust. Use a clean feather duster or a wipe.