Included in your care kit is: a bottle of our surface soap (a mild but effective formula to use for deep cleaning); Darkened Oak touch-up oil (for refinishing any scuffs and scrapes); and an e-cloth (an amazingly effective, durable and reusable cloth to use in cleaning or touching up).
What’s not included?
Your surface soap and e-cloth are just about all you’ll need for both deep cleaning and day-to-day care (the e-cloth is great at picking up dust and can also be used for mopping spills). When touching up the finish with the oil though, you’ll also need a paint brush.
How easy is it to touch up?
Not very hard at all! We’ll include detailed instructions with your care kit but, essentially, it’s just a case of cleaning your piece, applying the oil with a brush, wiping off the excess with your e-cloth (or any other microfibre cloth) and then leaving it to dry. This part takes six–eight hours to be touch-dry, but you’ll need to be careful with it for the next week.
What is IsoGuard®?
IsoGuard® is our oil-based formula that increases the natural resistance of the wood to help it stand up to spills, marks and scuffs. It’s tough, but there’s a chance that, if you scratch the pigment the oil adds to your Darkened Oak piece, the natural oak colour will show through. Which is where this touch-up kit comes in so, when life happens, there’s a little extra help at hand.
When it comes to smaller items, we don't hang around.
From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.