Distribution Administrator

Neptune HQ, Swindon - Permanent, full-time

The role

Neptune are a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories and all the little details for your whole home. Via our 'white-glove' delivery service we make hundreds of deliveries to our customers every week.

Our busy transport team work to a very high set of standards to ensure we deliver the best possible service to our customers, day in day out. We are now looking to welcome on board a highly organised Administrator who will provide a world class service to our customers when booking deliveries, and provide administrative support in the dispatch of our stunning products.

Your main duties will involve:

  • Communicating all customer deliveries in a professional, warm and engaging manner both over the phone and by email
  • Updating our in-house CRM system and delivery sheets with accurate customer information to allow for our drivers to provide a smooth service
  • Maintaining an effective filing system for delivery notes
  • Dealing with internal and external customer requests

We would love it if you brought to us an understanding of a premium brand, superb communication, along with strong administration skills in Microsoft Office packages. You will need plenty of initiative and flexibility in your approach, along with being passionate about detail and setting yourself high standards. Our working hours are Monday to Friday 8.00am - 4:30pm and 11.30am - 8pm on a weekly rota basis. We offer a fast moving and fun working environment, competitive salaries along with pension and a great range of other benefits.

If caring for customers is your calling, please send your CV, covering letter and salary expectations to us.

Neptune…improving the customer experience

We're fortunate to receive hundreds of hundreds of applications every week and while we try to respond to every email, the sheer volume sometimes makes that difficult. So, if you don't hear from us within 14 days, this means your application hasn't been successful, but we thank you for your interest.