IT Business Analyst

Neptune HQ, Swindon - Permanent, full-time

The role

From brave beginnings in a Wiltshire barn in 1996, our UK team has grown to a team of 450 people and counting. We design, manufacture and retail a beautiful collection of kitchens, luxury furniture and accessories for the home and garden too.

Our IT team are the backbone that enables our business to run. They're the people who design, build and manage the infrastructure that we use to do our jobs. The IT department are also instrumental in keeping everything ticking over nicely on an everyday basis, be this till systems in store, or emails in HQ.

To further strengthen the team, we are looking for an experienced IT Business Analyst to join us in our quest to deliver excellent service.

Key areas of the role will include:

  • Establish and maintain clear procedures and registers to ensure adherence to agreed IT policies
  • Document IT processes, brief them into the IT service desk and ensure they are applied consistently
  • Coordinate with external security consultants to ensure processes are consistent with security policies and best practice
  • Work with the infrastructure team to ensure critical systems are monitored and performance reported
  • To share best practice for the business with respect to using the tools we offer including Office 365, Sharepoint, Teams, Outlook etc.
  • Maintain a network of different kinds of users across the business to validate that IT processes are fit for purpose
  • Playing an active role in helping the IT team develop their service delivery to the business

You'll need to have good working knowledge of Microsoft Office and Microsoft operating systems and you'll enjoy diagnosing and solving challenging issues as well as the day to day user support.
It's a fast paced environment, so to be one of us you need to be quick-thinking, proactive and flexible in your approach, with a 'can do' attitude. You'll also be a confident communicator and thrive in a team environment. A job at Neptune will be demanding but it rewards bright, original thinking and hard work. None of us would have it any other way.
We offer a competitive salary along with a pension, super company discounts, cycle to work scheme, free gym membership and 25 day's holiday.
If you'd like to know more, please send your CV and current salary details.
Check out our website at for a glimpse into our world, and follow us on Facebook, Twitter and Instgram.

We're fortunate to receive hundreds and hundreds of applications every week. You'll never receive an automated email from us - it's something that we find too impersonal - and while we try to respond to every email, the sheer volume sometimes makes that difficult. So, if you don't hear from us within 14 days, this means your application hasn't been successful, but we thank you very much for your interest in us.