Service Desk Analyst

Neptune HQ, Swindon - Permanent, full-time

The role

At Neptune we combine traditional craftsmanship with cutting edge technology not only in our designs, but with our innovative business IT core that enables us to navigate a complicated supply chain from manufacturing to delivery. Our highly talented and forward-thinking IT Support Team provide technical solutions to our head office and store colleagues throughout the UK. 

 About this Role

We are looking for a IT Service Desk Analyst to join our team. You'll bring a strong knowledge and understanding of the latest Microsoft Operating Systems and Microsoft Office 365, with knowledge of how to administer server roles, excellent reasoning, diagnosis, and problem-solving skills along with superb verbal and written communication skills.

Responsibilities include:

  • Providing multi-channel first- and second-line IT support across the business; in person, over the phone and by email
  • Logging and diagnosing software, hardware and networking issues, resolving them where possible and efficiently escalating where necessary
  • Understanding more complex issues to be able to clearly articulate them in detail to the relevant people, to ensure they can be resolved effectively.
  • Finding temporary workarounds to imminent issues alongside determining effective long-term solutions
  • Proactively demonstrate a commitment to continuous service improvement, by developing your ability to fix IT Issues first time, through innovation and collaboration

This is a busy role that will operate between 9am to 5.30pm and support the team by taking part in the on-call rota including weekends.

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

What Benefits we can offer you

  • Generous Holiday Allowance
  • Life Assurance
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Generous new item and factory outlet discounts
  • Discounted gym membership
  • Competitive salary and discretionary bonus scheme
  • Perkbox: Wellbeing Hub and Retail Discounts Portal
  • Your birthday day off
  • Day off if you become a Grandparent
  • A week off if you get married
  • Refer a friend scheme
  • Long service holiday allowance increase
  • Training Workshops

We are a growing business that encourages our people to grow with us. Neptune’s goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard.

Our Story

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for their exacting standards, design-led aesthetic and expert craftsmanship, they’re perhaps most known for kitchens – with heirloom-worthy dressers not far behind. Neptune’s trademark ‘look’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. They’re also respected for their commitment to craft and quality. Put simply, they make things they’re proud of, and that are designed to last a lifetime.