Home Specialist

Chesham - Permanent, full-time

The role

Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for their exacting standards, design-led aesthetic and expert craftsmanship, they're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. They're also respected for their commitment to craft and quality. Put simply, they make things they're proud of, and that are designed to last a lifetime.

We quite literally built Neptune Chesham from scratch. We've designed it so that, from the outside-in and the inside-out, it looks like it's three mini homes - each one slightly distinct from the other, but all with complementary, common ground to share. Combinations of flint and larch cover the exterior - materials that are in-keeping with the local vernacular - and once inside, you'll move between a cosy, country retreat-like atmosphere to a modern-country dwelling full of height and light. Our biggest piece of advice when you stop by is to look up - almost every ceiling is a spectacle with exposed timber trusses, mezzanine levels and suspended libraries.

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

About this Role
We are looking for a Home Specialist to join our team and provide a premium customer service experience to all our customers through their in-depth product knowledge and passion for great design and interiors.

Responsibilities include:

  • Creating a welcoming environment that makes customers want to visit regularly
  • Identifying customer needs and use product knowledge to help choose suitable products
  • Processing sales and communicate information accurately
  • Being able to respond to queries on product's price, features and benefits
  • Assisting in the health and safety, cleanliness and security of the store
  • Supporting colleagues and working together as a team
  • Being a brand ambassador for Neptune



Our stores are open 7 days a week and so it's important that you'll have flexibility to work during the week and at weekends also.

What Benefits we can offer you
· Generous Holiday Allowance
· Life Assurance
· Enhanced maternity and paternity leave
· Cycle to work scheme
· Generous new item and factory outlet discounts
· Discounted gym membership
· Competitive salary and discretionary bonus scheme
· Perkbox: Wellbeing Hub and Retail Discounts Portal
· Your birthday day off
· Day off if you become a Grandparent
· A week off if you get married
· Refer a friend scheme
· Long service holiday allowance increase
· Training Workshops

We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.

If you share our passion with providing customers with a luxury experience that they won't forget, then we would like to hear from you!