From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at international@neptune.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Lloyd Loom really won’t ask a lot of you, just a regular dust down with a soft bristle brush to remove any crumbs is all it needs. For anything more stubborn, you can also use a soft, damp sponge – Lloyd Loom is perfectly happy getting a little wet, just avoid any harsh or abrasive cleaners.
When it comes to the painted legs, things are just as simple. But because you’ll find this material in a lot of our pieces, we’ve put together a slightly more in-depth guide.
The colours you see here are as close to the real thing as we can get them, but it’s always a good idea to try a sample first if you’re looking to get the colour spot on.