From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
Natural timber will always want to move. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do, so although you might see a little movement in the timber over the seasons, it won’t change drastically.
A closer look at Suffolk
Oak, because it’ll look more than good in your home. You can expect the odd knot here and the odd change in wood grain there – which means no two pieces will ever look quite the same – but overall, it’s a well-balanced timber.
Comfort and proportions
Most of us prefer to sit slightly reclined (it’s why many people swing back on their seats) so Suffolk has a backrest that does just that. And though it’s not high, it’ll sit comfortably around your spine because of the curve in the timber. There’s a leg-hugging dip in the seat too, as well as a matching cushion available for when you want more softness.
It’s the little things that make a difference to how polished Suffolk feels. Like the proportional overhang on the seat, the legs that taper into the backrest, and the balanced size of the balls in its back: neither too large or too small (they sit proud, but you’re not likely to feel them when you sit down).