From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
When it comes to the chopping board, hot, soapy water is the best way to clean it. Just don’t soak it, put it in a dishwasher, or leave liquids on its surface for a long time because they could damage the wood. And, as good as IsoGuard® is, staining on the board is much more likely than any other piece: a sign that it’s well-used and much-loved.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Suffolk
Not only is oak a characterful but well-balanced timber (you can expect the odd knot here and the odd change in wood grain there), it’s also perfectly food-safe. In this piece, it’s what makes up the chopping board and the frame that surrounds it as well as the shelf and the inside of the drawer.
When it comes to painted timber though, we use tulipwood – a strong and resilient hardwood. Its fine, almost knot-free grain makes it perfectly suited to a painted finish, so you get the best of both worlds – strength and smoothness.
The oak is protected with IsoGuard®, our timber treatment oil. Think of it as a defence barrier, but one that you’d never know was there. And like the oak, it’s safe to prepare food on. IsoGuard® comes in a few finishes; this one’s Seasoned Oak and it gives Suffolk a subtle, silvered colour – like naturally weathered timber.
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade needs.
The chopping board: in the making
This is an ‘end-grain’ chopping board – many blocks of oak have been joined together, cut sides up, so that they make a chequerboard pattern. Attractive and practical, the cut side of the oak gives your knife a more fibrous surface to cut into, so it won’t blunt as quickly and the board will show marks less easily.
The chopping board: in detail
Around the edge of the board is a carved channel that’s designed to catch any liquid from whatever you’re chopping. You can also easily lift the board out of the block using the finger hole, so you can carry it over to another work surface or the sink.
There are lots of other useful details in this piece as well. Like the hidden drawer for keeping knives close at hand; or the stainless-steel hooks, blunt-ended and perfect for hanging mugs, ladles, pans and tied-up bunches of herbs; the rails for draping tea towels over; and the shelf for stock pots and casserole dishes.