From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
This piece is made from natural timber, which will expand (slightly) and shrink (just a little) as it responds to the humidity and temperature in your room. We’ve used joinery techniques that’ll help to counteract this, but small changes in your piece are completely natural and to be expected. Just know that, in the very unlikely event that there’s a significant change to the structure, we’ll be here to help through our five-year furniture guarantee.
A closer look at Carter
Carter’s shelves and work surface are made from oak because of its beautiful grain, its strength and its sense of heritage. Knots are variations in tone are completely natural and, with use, the oak will continue to take on more character. It’s combined with steel, a metal chosen for its load-bearing strength as well as its hint of industrial style.
The finish: oak
The oak goes through a seven-step process of brushing, staining and buffing to highlight its grain. It’s then protected with IsoGuard®, our treatment oil that helps it stand up to spills without masking its texture. We’ve aptly called the resulting finish Dark Vintage Oak.
The finish: steel
Traditionally, steel is given a durable, blackened finish through quenching. But this is an industrial process that’s just not practical for us, so we powder-coat Carter’s frame instead. Almost black in colour but with a hint of bronze, it’s a finish that will age gracefully, taking on more patina over time.
One of the loveliest things about Carter is how clean-cut its edges are: they give it a sense of neatness in contrast to the texture and finishes of the oak and steel. For practicality, there are discreet rubber feet underneath so you can place it on hard flooring without worrying about scratches.
A styling tip or two
Carter is the perfect partner to our Henley kitchen, especially when the latter features oak cabinetry and Black-Bronze hardware, but it can easily sit alongside any kitchen in a more contemporary space. When it comes to filling the shelves underneath the prep space, we’d suggest using a variety of baskets to bring a sense of order, mixed in with large pots and dishes.