We’re experiencing delays due to challenges from the pandemic, a significant increased demand on our production house and the general impact on shipping, particularly for items indicated with longer delivery dates. We’re doing everything we can to ensure accurate and up to date information and thank you for your support and understanding.
We’re experiencing delays due to challenges from the pandemic and its impact on our production houses and shipping. Thank you for your patience
Like so many of our designs this one was inspired by you. We found an old ladder and added it into one of our photo shoots. We got so many enquiries about it we decided to design our own. This is the result. A beautiful decorative solid oak ladder, finished in our Seasoned Isoguard.
From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset.And, you’llalsohave 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.