From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
So you don’t go flying, we’ve hidden rubber feet under Stratton’s legs that keep it from sliding across the floor.
Natural timber will always want to move. Fact. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do.
If you’d like the colour of your piece to be spot on, there’s really nothing better than ordering a sample paint pot or colour card – on your screen, the colour might be one or two shades off.
A closer look at Stratton
We love oak (and know you do too) – it’s a hardwood that comes with a real sense of heritage, and the odd knot and change in its grain that mean no two pieces are ever the same. And it looks great contrasted with painted timber. That’s why you’ll often find us pairing it with tulipwood. It’s a timber that’s just as strong but has a less-characterful grain that’s ideal for painting.
The finish: paint
You might think hand-painting is best – usually anything done by hand is best – but that’s not always the case. Take our pieces: we’ll spray paint them a few times (and, if they need it, a few times more) and then finish off with a brush. Because that’s the way to get a properly perfect finish. Just know that it’s not a bomb-proof one. But that’s the beauty of painted timber: it’s touch-up ready.
Design is in the detail
Most step stools have two steps, and Stratton is no exception. What’s a bit special about it though is that you can tuck the little one underneath out the way, and pull it out completely so they’re two separate pieces, and you can lift the big one up and the little one will come with it (it sits on wooden runners). Simple, but useful.