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The process

Let's design

We talk about design a lot at Neptune. And when it comes to kitchens, design becomes an even bigger conversation. It begins with the design of each component: the cabinetry, the hardware and so forth. But from there, we start to explore composition. How we bring together all of the elements in a way that suits your space and your needs. It's designing an entire room. It's designing to be lived in.



Explore the collections

The first step is to decide which kitchen collection you’d like to go for. Every one is unique and every one has a different design journey. Here on our website is a good place to start. Our kitchen brochure will help you further (you can order a copy for free here). But the best thing you can do is visit your closest Neptune store to get up-close to each of our collections and see which one gives you 'that feeling'.



Your complimentary consultation

This is a free-of-charge appointment with one of our kitchen designers at your closest Neptune store.

If you're still unsure of which collection is the one for you, they'll talk you, and walk you, through each of our kitchens in person, to help you decide which ones feels like it might be the right fit. This is a complimentary service and takes about 90 minutes. You can book it over the phone, via email, or by dropping into your closest store.

During this appointment you'll run through all of your wants, needs and wishes and we can start talking through some initial ideas. You'll need to bring along any room dimensions to this appointment, or an architect's plan if you're doing an extension.



The full design service

If you think you would like to go ahead with a Neptune kitchen, this is where the fun begins and  where we begin to bring your kitchen to life. Following your initial consultation, this is when your designer will draw up formal plans of your new kitchen’s layout and will visit your home to fully understand the space, lighting and any specific requirements (such as awkward angles that will require some imagination).

Again, if you’re having an extension, your designer will still come to visit the site to discuss the project in person with yourself and the architect.

Once you’re more than happy with your kitchen design, we ask for a 20% deposit. We’ll then work on finalised drawings, filled with every bit of detail we can to help you plan everything from electrics to plumbing. You’ll then sign off these final drawings and we’ll provide you with an estimated delivery date.

Full design service – what's included

- An A3 plan drawn at eye-level view with all the dimensions included to help you visualise the space.

- An elevation of each side of the room which includes line drawings of the space with all the suggested cabinetry and appliances shown. Your designer will also include details like windows and lighting to bring it to life.

- 3D colour views to really show you how the room will look.

- A quotation pack that provides a project summary and detailed quotation so you can see everything that's included.

There’s a £350 fee for the full design service, but we deduct this from your final payment if you decide to go ahead with us.

We always suggest that we present your designs to you in-store (again, you’ll need to book an appointment as this tends to take 90 minutes). If you love it, brilliant. If you’d like some tweaks, not a problem. If you don’t feel it works, just say, and we’ll rethink it for you entirely.

Your very own designer

Our kitchen designers work with you on a one-to-one basis. They’ll be your key point of contact throughout the entire design process. You’ll work together. They’re there to guide, advise, listen, and inspire, but we love you to be involved in the design process too. Your designer will want to hear all of your thoughts from cabinet colour to learning the things you’ve always wanted in your kitchen. It’s very much a collaboration.

The countdown

Our entire kitchen process usually takes two-three months in total. It’s a timeframe that’s fairly standard for crafted kitchens, but a little longer than what some larger businesses might offer.

Here’s why

All of our cabinetry is made by real hands. That takes time.

Bespoke pieces of cabinetry add on time too.

If you’re choosing a paint colour that's different to the standard finish, this adds on a week or so.

And if you’re ordering appliances through us, that can occasionally add a small delay depending on stock levels.

Trust us though, it’ ll be worth the wait.

The collections

Chichester. Suffolk. Henley. Limehouse.


Our very first kitchen. It began as a few key pieces – a chopping block, a dresser and a table – and then it evolved.



A modest chair from the 1700s spied on a family holiday in East Anglia inspired this entire kitchen. It nods, quietly, to Shaker-style design.



A vision in oak. The Henley began as an all-drawer concept. We wanted it to appear simple but think smart. And this year, we re-engineered it entirely. It’s upped its game, again



Its aesthetic may be sleek and minimal, but Limehouse is our most technically advanced kitchen. It's contemporary in style and thought.

Look closer

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