From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
Only turn them on once they are out of the packaging. The little bulbs and light source itself are non-replaceable. If any part of the cord or cabling is damaged, turn them off and don’t reuse. Instead replace them with a brand new set. For indoor and outdoor use. (Rosewood can be used outside, but the plug must be indoors, and away from the damp). The extension kit can only be used with our Rosewood lights and can be bought separately.
To clean Rosewood simply wipe the bulbs with an e-cloth.