From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset.
And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs painted in a bespoke colour or fabric by the metre, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
For our full returns policy, please click here.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The textiles you can choose from for Long Island are all either pure linen or linen blends, because that’s the fabric that suits its loose covers best. There are over 30 of these in our library, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.
A closer look at Long Island
Comfort and proportions
Long Island’s shape is deceptively straight-lined; sit down and you’ll find that the backrest is softer down the centre to mould to your body, and that the seat is surprisingly springy. As one of our higher-backed dining chairs, it’s got shoulder support covered too.
The loose covers reach only part way down the legs so you can see the solid oak. Their fit is snug because they’re held seamlessly in place in a pocket between the back and seat. Small notches kick the fabric out at each corner to soften the lines of the chair.