From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset.
And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs painted in a bespoke colour or fabric by the metre, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
For our full returns policy, please click here.
The colours in our paint palette shown here are a close representation of their true shades, but to see the real thing, we suggest trying our sample paint pots.
This piece is made from natural timber, which will expand (slightly) and shrink (just a little) as it responds to the humidity and temperature in your room. We’ve used joinery techniques that’ll help to counteract this, but small changes in your piece are completely natural and to be expected. Just know that, in the very unlikely event that there’s a significant change to the structure, we’ll be here to help.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Aldwych
When it comes to painted pieces like Aldwych, we use tulipwood. Unlike a timber such as oak, it’s not the prettiest to look at, but its fine, almost knot-free grain creates a smooth finish for paint, so its dull appearance is in fact a virtue. Like oak though, it’s a resilient and strong hardwood.
We take great care over our painted finishes and give every design exactly what it needs to make it robust. The number of base and top coats will vary according to how many that shade requires. And we use a mixture of spray-painted and hand-painted techniques so the finish is as perfect as can be.
The large, square shape of this side table means it has lots of room on top for drinks or, if you’re not planning on removing the tray, photo frames, candles and so on. It’ll also bring the light of a lampstand down to a comfortable level that’s not in your eyes and that feels cosy.
If you lift the tray top off, you’ll find another surface underneath which mirrors that of the bottom shelf, allowing you to continue using it as a table. Underneath the legs are discreet little feet, which help to keep the paint finish from scuffing as much as they protect hard flooring.