From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at email@example.com.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
The colours in our paint palette shown here are a close representation of their true shades, but to see the real thing, we suggest trying our sample paint pots.
This piece is made from natural timber, which will expand (slightly) and shrink (just a little) as it responds to the humidity and temperature in your room. We’ve used joinery techniques that’ll help to counteract this, but small changes in your piece are completely natural and to be expected. Just know that, in the very unlikely event that there’s a significant change to the structure, we’ll be here to help.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Aldwych
When it comes to painted pieces like Aldwych, we use tulipwood. Unlike a timber such as oak, it’s not the prettiest to look at, but its fine, almost knot-free grain creates a smooth finish for paint, so its dull appearance is in fact a virtue. Like oak though, it’s a resilient and strong hardwood.
We take great care over our painted finishes and give every design exactly what it needs to make it robust. The number of base and top coats will vary according to how many that shade requires. And we use a mixture of spray-painted and hand-painted techniques so the finish is as perfect as can be.
This table has a drawer and an open shelf lower down. The drawer is large enough for a few essentials, and the shelf can be left bare or stacked with books, blankets, or decorative pieces.
There’s enough room on the tabletop for a lamp, book and cup of tea, as well as a photo frame or plant. It’s the largest of our bedside tables, and one of our tallest side pieces for living spaces (making it more suited to the corner of a room rather than beside a sofa).
The tray-like top doesn’t lift off, but is as practical for keeping things in place as it is decorative. There’s also a lip around the bottom shelf that does much the same thing. Underneath the legs are discreet little feet, which help to keep the paint finish from scuffing as much as they protect hard flooring.