• A different perspective
  • Inspiration
  • Our collection
    • New this season
      • Explore this season
        • Ardingly
        • Blenheim
        • Coniston
        • Shepton
        • Sunbury
        • Wardley
        • Wycombe
      • Explore this season
        • Baskets
        • Bath & body
        • Bed linen
        • Fabric by the metre
        • Paint
        • Scatter cushions
        • Serveware
        • Throws
        • Wall art
      • Inspiration
        • The collection in the making
        • The new season wish list
        • The many faces of Ardingly
        • Ways with Olive
        • Olive's perfect partners
    • Kitchen & laundry
      • Our thinking
        • A different perspective
        • Our design service
        • Book a design appointment
        • Designs from £8,000
        • Order a brochure
      • Explore kitchen
        • Chichester
        • Suffolk
        • Henley
        • Limehouse
        • Islands
      • Laundry & utility
        • Laundry
        • Household
        • Baskets
      • Furniture
        • Tables
        • Chairs & benches
        • Bar stools
        • Wine racks
        • Chopping blocks & pot boards
      • Accessories
        • Kitchen aprons
        • Cabinet organisation & inserts
      • Make it your own
        • Sinks & taps
        • Handles & Hardware
        • Paint
        • Flooring
        • Wall coverings & tiles
    • Dining room
      • Explore dining
        • Tables
        • Chairs & benches
        • Bar stools
        • Dressers
        • Sideboards
      • Fitted furniture
        • Bench seating
        • Fitted storage
        • Shelving
      • Tabletop
        • Plates, bowls & cups
        • Glassware
        • Serveware
        • Cutlery
        • Table linen
        • Place settings
      • Decorative
        • Candles
        • Candlesticks & holders
        • Wall art
        • Wall clocks
        • Mirrors
      • Explore the flower shop
        • Stems
        • Twigs & greenery
        • Succulents & plants
        • Vases & jugs
        • Pots
        • Bouquets
    • Living room
      • Explore living
        • Bookcases
        • Coffee tables
        • Console tables
        • Dressers
        • Sideboards
        • Side tables
        • Wine racks
      • Explore sofas & chairs
        • Sofas
        • Armchairs
        • Occasional chairs
        • Footstools & ottomans
        • Chairs & benches
        • Bar stools
      • Media cabinets
        • TV cabinets
        • TV mirrors
      • Soft furnishings
        • Scatter cushions
        • Throws
        • Rugs
        • Seat cushions & covers
      • Candles & fragrance
        • Candles
        • Diffusers
        • Bath & body
      • Decorative
        • Candlesticks & holders
        • Ornaments
        • Photo frames
        • Wall art
        • Wall clocks
        • Mirrors
      • Explore the flower shop
        • Stems
        • Twigs & greenery
        • Succulents & plants
        • Vases & jugs
        • Pots
        • Bouquets
    • Home office & storage
      • Explore home office
        • Desks & workstations
        • Desk chairs
        • Desk lamps
      • Explore storage
        • Bookcases
        • Coat racks
        • Dressers
        • Fitted storage
        • Shelving
        • Sideboards
        • Wine racks
      • Storage accessories
        • Baskets
        • Trays, boxes & jars
      • Decorative
        • Ornaments
        • Photo frames
        • Wall art
        • Wall clocks
        • Mirrors
      • Media cabinets
        • TV cabinets
        • TV mirrors
    • Bedroom & bathroom
      • Explore bedroom
        • Beds
        • Headboards
        • Bedside tables
        • Dressing tables
        • Chest of drawers
        • Wardrobes
        • Footstools & ottomans
      • Bedroom furnishings
        • Mattresses
        • Bed linen
        • Valances
        • Scatter cushions
        • Throws
        • Rugs
      • Decorative
        • Ornaments
        • Photo frames
        • Wall art
        • Mirrors
      • Explore bathroom
        • Washstands
        • Taps and accessories
        • Wall cabinets
        • Fitted cabinets
      • Candles & fragrance
        • Candles
        • Diffusers
        • Bath & body
      • Storage accessories
        • Baskets
        • Trays, boxes & jars
    • Garden
      • Explore garden
        • Tables
        • Chairs & benches
        • Relaxed seating
        • Occasional tables
        • Garden sets
        • Parasols & bases
      • Decorative
        • Outdoor lighting
        • Pots & planters
        • Lanterns & holders
        • Candles
      • Tabletop
        • Plates, bowls & cups
        • Glassware
        • Serveware
        • Cutlery
        • Table linen
        • Place settings
      • Soft furnishings
        • Garden cushions
        • Throws
        • Scatter cushions
    • Lighting & interior décor
      • Explore lighting
        • Desk lamps
        • Table lamps
        • Floor lamps
        • Lampshades
        • Candles
        • Lanterns & holders
      • Explore lighting
        • Pendants & ceiling lights
        • Wall lights
        • Outdoor lighting
      • Explore interior décor
        • Paint
        • Flooring
        • Wall coverings & tiles
        • Aftercare
      • Decorative
        • Mirrors
        • Wall art
        • Wall clocks
      • Textiles
        • Fabric by the metre
        • Rugs
        • Curtains & blinds
    • Browse A-Z
  • Home design
  • Visit our stores
  • Search
  • Browse A-Z
Sign In EN

Get in touch with your local store for same day collection of available accessories with our Call & Collect service – find a store here.

Important design recall: faulty plug

We’re really sorry to say we’ve recently found a problem with the plugs on some of our products. The products affected are:

Suffolk 3ft Glazed Rack Dresser Top

Suffolk 4ft Glazed Rack Dresser Top

Suffolk 6ft Glazed Rack Dresser Top

Henley 3ft Glazed Oak Dresser Top

Henley 4ft Glazed Oak Dresser Top

Henley 5ft Glazed Oak Dresser Top

Henley Narrow Glazed Oak Cabinet Left

Henley Narrow Glazed Oak Cabinet Right

Henley Curved Glazed Dresser Oak Top

Free Standing Glazed Cabinet 1 LED Light Set

Free Standing Glazed Cabinet 2 LED Light Set

Free Standing Glazed Cabinet 4 LED Light Set

Dining/Free Standing LED Transformer / Plug

 

It’s very important that you disconnect your product by switching it off at the mains and then unplugging it for now.

Despite all the safety measures we take with our designs, very, very occasionally a problem might crop up later down the line. In the case of these products, we’ve discovered that with repeated use the body of the plug may sometimes become loose or break, with the potential to expose live elements. This could potentially be an electrocution risk and may be a fire risk if put back together incorrectly. Although this hasn’t caused any incidents to date, we ask, for reasons of safety, that you don’t use the plug.

We'll be sending a letter to you to make sure you’re aware of the product recall if you have an item that’s affected, and we’ll follow up with an email too, to make sure we’ve been in touch with everyone. You’ll be sent another suitable plug – please replace it immediately. You can then either dispose of the old plug, post it back to us or return it to any of our stores.

Whilst we will of course be in touch with everyone we believe to be affected, if you think you might have a faulty plug but haven’t heard from us, please get in touch on jamie@neptune.com

We’re so sorry for causing you any problems. If you have any questions or concerns, please just email or call us and we’ll answer them for you.

 

Product recall - faulty plugs 2
Product recall - faulty plugs 1
Product recall - faulty plugs 6
Just so you know, we use cookies to personalise your experience and make it as smooth as possible.

You can find out more about how we use them right here
  • Contact us
  • Join our newsletter
  • Brochures
  • Samples & Swatches
  • Care guides
  • Gift cards
  • Careers
  • Policies
© 2021 Neptune (Europe) Ltd. All rights reserved. Sitemap
Sign In EN