Our promotional terms and conditions

Knutsford T&Cs

Everything you need to know about our promotion – written as shortly and as simply as we can.

The basics

From 27th December 2020 – 14th February 2021, we’ll give you a £50 voucher for every £500 you spend at Neptune Knutsford 

A little more detail

Other than that, there are a few more things you should know:

  • You can only use this promotion on new orders.
  • And not with any other offers.
  • We’ll give your voucher to you in store once you’ve paid for your order in full.
  • Neptune Knutsford is the only store that’s running this promotion right now.
  • The promoter is Neptune (Europe) Ltd.
  • If you change your mind about your purchase, don’t worry. Just follow our normal returns process (neptune.com/your-order/delivery-returns), and we’ll sort things out:
  • If you’ve not spent your voucher yet, then we’ll deactivate it and you can throw it away.
  • If you’ve already spent your voucher, we’ll refund you for the returned pieces, but take off the cost of the voucher.

Using your voucher

  • You’ll have six months from the date on the voucher to use it.
  • You can spend it in any of our participating stores or online at neptune.com.
  • But you won’t be able to use it with any other promotion.
  • You can’t exchange it for cash (it’s only worth 0.0001p anyway).
  • We can’t give you any change if you don’t spend the full amount.
  • The only things you can’t spend it on are tiles, flooring, appliances, work surfaces, and our bespoke and kitchen design services.
  • If you need to return what you buy, we’ll refund you in more vouchers, not cash, as that’s the method you’ll have used to pay.

Prize draw terms and conditions

The basics

The winner will get £1,000 to spend at Neptune Knutsford. To enter, complete the competition card and hand it to one of our home specialists in Neptune Knutsford between 27th December – 31st January 2021.   

A little more detail

Other than that, there are a few more things you should know:

  • You’ll need to be over 18 and a UK resident to enter.
  • You can’t work for us (‘us’ being Neptune Europe Ltd, Neptune Retail Ltd or NSD Ltd) or be related to a member of the team.
  • There’s no need to buy anything to enter.
  • There’ll just be one winner.
  • We’ll email you by 31st March 2021 if you’ve won and pop your voucher in the post shortly after. 
  • By entering, you agree to these terms and conditions.
  • The promoter is Neptune (Europe) Ltd.

Using your voucher

The details on spending your voucher, just in case you win.

  • You’ll have six months from the date on the voucher to use it.
  • You can spend it in any of our participating stores or online at neptune.com.
  • And you won’t be able to use it with any other promotion.
  • You can’t exchange it for cash (it’s only worth 0.0001p anyway).
  • We can’t give you any change if you don’t spend the full amount.
  • The only things you can’t spend it on are paint, tiles, flooring, appliances, work surfaces, and our bespoke and kitchen design services.
  • If you need to return what you buy, we’ll refund you in more vouchers, not cash, as that’s the method you’ll have used to pay.

And that’s it.  

If you have any questions, just let us know. You can talk to us in-store or get in touch with our customer care team on 01793 427450 or at info@neptune.com.