The frame: in the making
We make our frames using expert joinery techniques that’ll stand up to a lifetime of use. The point where the back legs meet the frame needs to be especially strong – it’ll be taking most of the weight – which is why we use finger joints that securely lock together each piece of timber.
Learn more about our frames.
In George’s back and base are serpentine springs. The cushion has a core of firmer foam so that you’ll never feel the frame, which is then surrounded by feather, down and fibre. To keep the back slim, we’ve added foam to the upholstery rather than a cushion – this is a chair that’s about crisp looks rather than plump cushions.
Comfort and proportions
George is neither too deep nor too shallow, just right for curling up in or sitting comfortably upright. It has a seat cushion that’s comfortable not in a ‘sink into’ way and a firmer back that supports your shoulders.
Shape and silhouette
The top line and the arms are scrolled, but the back is slim and the arms low and long. And, from the front, the silhouette is very much square in shape.
Two pulls – small stitches, not snags – in the fabric add detail to the backrest. They’re similar to the buttons used on traditional upholstery, but are more contemporary. The turned oak legs are the most traditional part, but you can remove the castors if you want to play that down.
Delivered to you, safe and sound
From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Taking care of George
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
And, rest assured, all the feathers and down in our cushion fillings come from ethical, cruelty-free sources.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.
You might notice ‘marks’ on the velvet when it comes out of its packaging or after you’ve lent on it. They happen when you flatten the fibres and are a completely normal characteristic of velvet – they’re all part of the way it ages. But if you’d prefer, you can use a velvet brush to push the pile back into place.