Frame & filling
We build our frames using solid timber and proper joinery – they’re pieces of furniture in their own right. Out of all of our stools, Alex is the most likely to be used just as a stool, so we’ve used a firm foam around its perimeter so you’ll never feel the frame beneath, but softer padding in the centre and webbing under that for a comfortable sit or place to prop up your feet.
Form and function
It’s Alex’s unassuming design and convenient size that make it such a versatile piece. It’s equally at home in a bedroom to use as a dressing table seat, sat in front of a piano, or as a side table-meets-footstool in a living space.
Alex’s intersecting legs are made using halving joints. This is a traditional joinery technique, where sections of each piece of timber are cut away to allow them to seamlessly slot together. Oak rods join both sides for extra stability.
Delivered to you, safe and sound
From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Taking care of Alex
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.