From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
And, rest assured, all the feathers and down in our cushion fillings come from ethical, cruelty-free sources.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Long Island
We build our frames as pieces of furniture in their own right, using solid timber and proper joinery over cardboard sections and staples. And we’ve secured the back legs into each frame with finger joints to make them as strong and long-lasting as possible.
In the seat cushions, we’ve wrapped a core of soft foam with feather and fibre, which is kept in channels so it doesn’t move around too much – a little like a duvet. In the back, the cushions are filled with feather and down, which you can sink into but is easy to plump back up again.
You can zip off Long Island’s covers (each section in the corner sofa has its own) in case you want to change things around with a new set or, in the case of our Harry, Chloe and Finian linens, pop them in the wash. Don’t worry about having to place your sofa against a wall though – the zips are neatly concealed.
Comfort and proportions
As soft and slouchy as Long Island is, it’s also shallow enough that you can sit comfortably upright – though still deep enough to curl your feet up on the seat. And because the back and arms are quite high, and you sink into the seat, it has a cosy feel too.
Shape and silhouette
Long Island’s shape continues the feeling of relaxation, with a fluid arc to its side profile and gentle scrolling on its arms. It also has rolled back cushions (rather than boxed ones) to really emphasise its pillowy look.
The covers are precision-made to the frame, but with a degree of looseness so that you can more easily take them on and off. Together with the kick pleats – stitched in place at each corner – it means that no matter how much you use Long Island, the covers will never fall out of place.