From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
We’ve put together this guide on taking care of your upholstered pieces so that they stay looking as beautiful as the day you first brought them home.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each one has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens and pile movement in our velvets. We’ve written an article about the personality behind each of our fabrics so that you can figure out which one best suits your home.
And, rest assured, all the feathers and down in our cushion fillings come from ethical, cruelty-free sources.
Sometimes colour between batches can vary ever-so-slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.
A closer look at Long Island
The frame: in the making
We make our frames using expert joinery techniques that’ll stand up to a lifetime of use. The point where the back legs meet the frame needs to be especially strong – it’ll be taking most of the weight – which is why we use finger joints that securely lock together each piece of timber.
Learn more about our frames.
Support and a little bounce come from the serpentine springs in the base and elastic webbing in the back. The seat cushion has a core of soft foam, which is a little firmer in the back for structure, and both are surrounded with feather, down and fibre. It’s a mix that gives Long Island its sink-into softness.
Comfort and proportions
The depth and width of Long Island is made for curling up in, and it leans back just enough for slouching. You’ll immediately sink into its cushions, but their construction means you’ll never feel the frame underneath.
Shape and silhouette
Long Island’s shape continues the feeling of relaxation, with a fluid arc to its side profile and gentle scrolling on its arms. It also has a rolled, pillow-like back cushion rather than a boxed one for an inviting look that gently cushions your shoulders.
The covers are precision-made to the frame, but with a degree of looseness so that you can take them on and off. Together with the kick pleats – stitched in place at each corner – it means that no matter how much you use Long Island, the covers will never fall out of place.