From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
We’ve put together a series of guides on how best to take care of our pieces, so you can keep them looking as good as the day you first brought them home.
We include the brackets you’ll need to mount Carter on the wall, but you’ll need to select suitable screws and fixings for your type of wall.
Carter’s made from natural timber, which will expand and shrink slightly as it responds to the humidity and temperature in your room. We’ve used joinery techniques that’ll help to counteract this, but small changes are completely natural. In the unlikely event that there’s a significant change to the structure, we’ll be here to help.