From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
If you decide to add top cabinets to your sideboard in the future and turn it into a dresser, you’ll just need to swap out the work surface for a dresser-ready one. These have holes in them, so you can bolt the extra cabinets on.
And speaking of bolts, everything you’ll need to add to your sideboard will be included when you buy the extra pieces. From those bolts to wall brackets and the Allen key.
You’ll also find height-adjustable feet hidden behind the skirting. They’re there so you can match up both side of the sideboard, just in case your floor’s not perfectly even.
Natural timber will always want to move. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do, so although you might see a little movement in the timber over the seasons, it won’t change drastically.
And finally, the colours you see here are as close to the real thing as we can get them, but it’s always a good idea to try a sample first if you’re looking to get the colour spot on.
The timber in this design is finished with IsoGuard® – our innovative protective formula that helps to stop spills from leaving a stain. It doesn’t take a lot of effort to care for a design that’s treated with IsoGuard®, but we have created a few products that can help. You’ll find all these here.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
A closer look at Chawton
Chawton’s made from tulipwood and oak: two timbers you can depend upon for years to come. They’re both strong, they’re both natural, and they’re both excellent at what they do – tulipwood with its fine, even grain for painting, and oak with its characterful (but not too knotty) grain for leaving on show.
The finish: tulipwood
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade needs.
The finish: oak
Whichever colour you choose for the exterior, inside will always be unpainted oak. We’ve brushed, buffed and stained it to give it a slightly darkened and textured finish. And we’ve protected it with our IsoGuard® oil to help it stand up to scuffs and stains – without changing the natural feel of the timber.
In detail: handles & hardware
All Chawton’s hardware – from the porthole-like handles on the doors to the sliding rails – is finished in deep, dark Bronze. Just the thing to go with the contemporary styling, it’ll create a strong contrast against Snow and a tone-on-tone look with Ink.
In detail: the shelves
Slide back the cupboard doors in your sideboard and you’ll find an oak shelf inside. It rests on pins that let you adjust its position up and down. No ordinary pins though, they’re incredibly strong metal ones, which screw into the sides properly and are finished in bronze just the same as the rest of the hardware.
Chawton’s designed so that you can easily put it together yourself – because it’s freestanding, you don’t need a professional to install it. It means that, if you want to add more sections in the future, you absolutely can.