From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
The timber in this design is finished with IsoGuard® – our innovative protective formula that helps to stop spills from leaving a stain. It doesn’t take a lot of effort to care for a design that’s treated with IsoGuard®, but we have created a few products that can help. You’ll find all these here.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
If you decide to add top cabinets to your sideboard in the future and turn it into a dresser, you’ll just need to swap out the work surface for a dresser-ready one. These have holes in them, so you can bolt the extra cabinets on.
And speaking of bolts, everything you’ll need to add to your sideboard will be included when you buy the extra pieces. From those bolts to wall brackets and the Allen key.
You’ll also find height-adjustable feet hidden behind the skirting. They’re there so you can match up both side of the sideboard, just in case your floor’s not perfectly even.
Natural timber will always want to move. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do, so although you might see a little movement in the timber over the seasons, it won’t change drastically.
And finally, the colours you see here are as close to the real thing as we can get them, but it’s always a good idea to try a sample first if you’re looking to get the colour spot on.
A closer look at Chawton
How it works
You can only use this ladder with a Chawton cabinet – it needs to hook over the ladder support rail to stand steady. And because of the ladder’s height, the rail has to sit above a triple-height top cabinet and sideboard base. You can then add any of the other top cabinets above.
Materials & finishes
So it’s perfectly coordinating, this ladder’s made from strong, natural oak – just like the interior of the Chawton cabinets – which we’ve buffed, brushed and stained to give it the same, slightly darkened and textured finish. The rungs are steel and also match, this time with the dark bronze cabinet hardware.