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Site Country: UK Site Name: UK

Delivery & returns

DELIVERY

UNITED KINGDOM

Standard UK mainland delivery is FREE on all orders over £50. We charge £6.95 for standard UK delivery on orders under £50.

When we accept your online or telephone order we will send you an email confirming the details of your order, for orders placed in store a receipt will be given, until then there is no contract between you and us. Currently we offer 2 methods of delivery:

1) Neptune White Glove Service

All large furniture deliveries will be delivered using our dedicated White Glove Service. Our specially trained team of Neptune drivers will deliver your order to your home and then position it in the room you've chosen. If anything requires further assembly (our wardrobes, for example) then we will, of course, complete everything while we're there. This excludes the assembly of fitted furniture and Bathroom washstands.

Recycling

In addition, we will take away all of the external packaging from the items that we deliver (excluding kitchen deliveries) and return it to our head office for recycling. We believe in doing whatever we can to reduce the environmental impact of our packaging and have introduced efficient recycling as a key step to making this happen.

2) Parcels

All smaller items will be delivered within 3 working days of stock availability via UPS, DPD or Royal Mail.

Further Detail

  • The delivery method for a product can be found on each individual product page. We deliver most items Monday to Friday, 7.30am-6pm. All large furniture deliveries will be completed by the Neptune Distribution team and you will be contacted before the expected delivery date (Monday to Friday 8am – 8pm).
  • Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
  • We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. (Scottish Highlands, islands and other remote areas).

OVERSEAS

For all overseas enquiries, please contact us on +44 1793 427427

 

RETURNS MADE EASY

OUR NO-QUIBBLE RETURNS POLICY

While we hope that when you see your Neptune design in its new habitat you'll be thrilled to bits, we also want you to know that if you're not, that's fine too.  So we've made our returns policy simpler and easier.  But perhaps most importantly, we'll approach them with a 'no quibbles' mindset.

PURCHASED IN STORE

Unwanted accessories purchased in store can be returned or exchanged at the original store of purchase within 14 days as long as proof of purchase is presented with the item(s). For unwanted furniture delivery orders, all we ask is that you pay the costs of returning the order (or part of the order) which is £29.95 for UK mainland stores. Please contact the store directly to arrange a return.

PURCHASED ONLINE

Delivered by Courier

If you are not completely satisfied with your purchase, you can return your item(s) for a full refund.  Simply return your item(s) within 28 days of purchase.  For smaller items, your order will be delivered via DPD, UPS or Royal Mail.  The return form and pre-paid postage label will be included with your order, but if you have any questions, then do not hesitate to call us on 01793 427 427.

You will receive confirmation via email once your item(s) have been refunded.  Please allow 5-10 working days for the refund to show in your account.

Delivered by Neptune (furniture returns)

If you are not completely satisfied with your purchase, you can return your item(s) for a full refund.  Simply return your item(s) within 28 days of purchase.  Please contact our online team on 01793 427 427 or email [email protected] detailing your order number and the item(s) to be returned. All we ask is that you pay the costs of returning the order (or part of the order) which is £29.95 for UK mainland. For returns outside of the mainland which include Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man, there will be a £150 collection charge.

Neptune Tailored orders have a 30% returns fee.  We'd love to not have to charge a penny for this, but as they're made-to-order just for you we can't always guarantee that we'll be able to sell them again.

You will receive confirmation via email once your item(s) have been refunded.  Please allow 5-10 working days for the refund to show in your account.

These terms do not affect your statutory rights.  For our full Terms & Conditions, please click here.