Get in touch

Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.

Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.

Check the status of an existing order and find its delivery tracking information here.

Our Bank Holiday opening hours at our Support Office:

Customer Experience, Live Chat & Home Delivery Bookings Team

Monday 5th May: 10:00am-4:00pm

Trade & Contract & Support Office Reception

Monday 5th May: CLOSED

Support Office

Neptune (Europe) Ltd

Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom

Customer Experience

01793 934 011

Monday to Friday (8am-6pm), Saturday (9am-5:30pm), Sunday (10am-4pm)

customerexperience@neptune.com

Support Office Reception

01793 427 300

Monday to Friday (8:30am-5pm)

info@neptune.com

Home Delivery Bookings Team

01793 934 004

Monday to Friday (8am-6pm)

bookings@neptune.com

Trade & Contract Enquiries

01793 427 319

Trade: tradeservices@neptune.com

Contract: contractservices@neptune.com

Monday to Friday: 9am to 5pm

Saturday: Closed

Sunday: Closed