Get in touch
Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.
Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.
Check the status of an existing order and find its delivery tracking information here.
Our Bank Holiday opening hours at our Support Office:
Customer Experience, Live Chat & Home Delivery Bookings Team
Monday 5th May: 10:00am-4:00pm
Trade & Contract & Support Office Reception
Monday 5th May: CLOSED
Support Office
Neptune (Europe) Ltd
Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom
Customer Experience
01793 934 011
Monday to Friday (8am-6pm), Saturday (9am-5:30pm), Sunday (10am-4pm)
customerexperience@neptune.com
Support Office Reception
01793 427 300
Monday to Friday (8:30am-5pm)
Home Delivery Bookings Team
01793 934 004
Monday to Friday (8am-6pm)
Trade & Contract Enquiries
01793 427 319
Trade: tradeservices@neptune.com
Contract: contractservices@neptune.com
Monday to Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed