Christmas opening hours
Between the 24th December 2024 and 1st January 2025, our customer experience opening hours will be as follows:
Wednesday 24th: 8am-3pm
Christmas Day: CLOSED
Boxing Day: CLOSED
Saturday 27th: 9am-5:30pm
Sunday 28th: 10am-4pm
Monday 29th: 8am-5:30pm
Tuesday 30th: 8am-5:30pm
Wednesday 31st: 9am-3pm
Thursday 1st: CLOSED
Get in touch
Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.
Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.
Check the status of an existing order and find its delivery tracking information here.
Support Office
Neptune (Europe) Ltd
Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom
Customer Experience
01793 934 011
Monday to Friday (8am-6pm), Saturday (9am-5:30pm), Sunday (10am-4pm)
customerexperience@neptune.com
Support Office Reception
01793 427 300
Monday to Friday (8:30am-5pm)
Home Delivery Bookings Team
01793 934 004
Monday to Friday (8am-6pm)
Trade & Contract Enquiries
01793 427 319
Trade: tradeservices@neptune.com
Contract: contractservices@neptune.com
Monday to Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed
Media Enquires
For general press enquiries, press releases, image requests and
product loans, please contact our PR & Partnerships team.