Gift cards

Buying a gift card or e-gift card

You can buy a physical or electronic gift cards between £10 and £5000 online here, or from any Neptune store in the UK (excluding our Neptune Outlets). If you’d like to buy one worth more than £5000, just give us a call on (01793 934011) and we’ll sort that out for you.

If you order online or over the phone, we’ll send your gift card via DPD recorded delivery. It’ll be with you within about three–five days after you ordered it. If you’d like it sooner, you can have it delivered before 1pm the next working day, as long as you order by 3pm. Or you can choose a Saturday delivery.

Here’s how much each service costs: 

Delivery cost if your order is under £100

• Signed for 1st class - £2.95
• Next working day delivery before 1pm - £5.95
• Saturday delivery - £9.95

Delivery cost if your order is over £100

• Signed for 1st class - Free
• Next working day delivery before 1pm - £3.95
• Saturday delivery - £9.95

Spending your gift card

Once you’ve got your gift card, you won’t need to do anything to activate it. It’ll work straight away.

You’ve then got two years (from the issue date) to use it, which you can do in any of our stores (except Neptune by stores, store-in-stores and Neptune Outlets) or online, as long as you’re spending it in the same country you bought it. The issue date should be on your receipt, but if you can’t find it, just call our Customer Experience team on (01793 934011) and they’ll be able to help.

To spend it in-store, simply give your physical gift card to a member of our team when you get to the till or show them your e-gift card (which we’ll send in an email) printed out or on your phone. And to spend it online, just enter the 21-digit code and pin number on your card (or in your email) into the boxes on the payment part of the checkout page.

You can spend your gift card on any of the designs in our collection, in full or just partly, as well as things like our kitchen design service, you just can’t spend it on another gift card. And if you don’t spend all the money on your card, it’ll stay on there until the next time you want to use it, for two years after the issue date.
Should you wish to use your gift card in conjunction with an offer voucher, please contact our Customer Experience team who will be able to help.

If you’d like another gift card, that’s fine – you can order as many as you’d like. We’re not able to top up existing ones though.

You’re unable to swap it for cash, and any refunds will be in the form of a gift card too. If your gift card expires, we’re afraid it won’t be extended, so please ensure the full balance is claimed prior to your expiry date.

What to do if you lose or damage your gift card

If your gift card is lost, stolen or damaged, just get in touch. We’re not responsible for it once it’s with you, but we know that sometimes these things happen.
Call us on (01793 934011), and let us know the following things so we can confirm that the gift card’s yours.

• Either the original receipt/email confirmation, or the gift receipt.
• The name of the person who bought the gift card, whether that’s you or the person who gave it to you.
• When and where you (or they) bought it from.

As long as your gift card has not expired, we can support your enquiry. We won’t be able to re-issue your gift card, but our Customer Experience Team can raise an order for you and apply the remaining balance. The balance must be used in one transaction only and within the expiry date. Your order total should match, or exceed, your gift card balance and a payment request for the difference can be sent to you. In the event your order is below the remaining balance, the balance will be considered void.

How to check your card’s balance and expiry date

Simply head to neptune.com/gift card and enter in the 21-digit number as well as the pin code (you can find these on your card or in the email we sent with your e-gift card).

Gift Vouchers

Spending your gift voucher

From time to time our Customer Experience Team may issue a gift voucher. Once you’ve got your voucher code, you won’t need to do anything to activate it. It’ll work straight away.

You’ll have one year to use your gift voucher, which you can do in any of our full stores (not Neptune by stores, store-in-stores and Neptune Outlets) or online. The expiry date should be on the email you have received, but if you can’t find it, just call our customer experience team on 01793 934011 and they’ll be able to help. If your gift voucher expires, we’re afraid it won’t be extended so please ensure the full balance is claimed prior to your expiry date.

Promotional gift cards and codes

Please see dedicated promotional terms and conditions for how to redeem. Promotional gift cards and gift codes are valid for single use only. These will not be re-issued in the event you cancel an order which the promotional gift card or code has been applied to and should be considered void.