From our own, white-glove service for delivering larger pieces in the UK and Ireland, to our courier and international partners, rest assured that we’ve done everything we can to make sure your order gets to you on time and in one, perfect piece.
Delivery’s also entirely free if you’re in the UK and spend over £50 (or €100 in Ireland).
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
When it comes to the chopping board, hot, soapy water is the best way to clean it. Just don’t soak it, put it in a dishwasher, or leave liquids on its surface for a long time because they could damage the wood. And, as good as IsoGuard® is, staining on the board is much more likely than any other piece: a sign that it’s well-used and much-loved.
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The colours you see here are as close to the real thing as we can get them, but it’s always a good idea to try a sample first if you’re looking to get the colour spot on.
Natural timber will always want to move. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do, so although you might see a little movement in the timber over the seasons, it won’t change drastically.
A closer look at Chichester
Not only is oak a characterful but well-balanced timber (you can expect the odd knot here and the odd change in wood grain there), it’s also perfectly food-safe. In this piece, it’s what makes up the chopping board and the frame that surrounds it as well as the shelf and the inside of the drawer.
When it comes to painted timber though, we use tulipwood – a strong and resilient hardwood. Its fine, almost knot-free grain makes it perfectly suited to a painted finish, so you get the best of both worlds – strength and smoothness.
The oak is protected with IsoGuard®, our timber treatment oil. Think of it as a defence barrier, but one that you’d never know was there. And like the oak, it’s safe to prepare food on. IsoGuard® comes in a few finishes; this one’s Natural Oak, which, as the name suggests, gives the oak a subtle, honey-coloured look.
Not every piece of furniture and every colour of paint needs the same process – a ‘one finish suits all’ approach won’t ever give you the best result possible. That’s why we vary the number of coats and use both hand-painted and spray-painted techniques depending on what that shade needs.
The chopping board
This is an ‘end-grain’ chopping board – many blocks of oak have been joined together, cut sides up, so that they make a chequerboard pattern. Attractive and practical, the cut side of the oak gives your knife a more fibrous surface to cut into, so it won’t blunt as quickly and the board will show marks less easily.
There are lots of useful details in this piece. Like the soft-close drawer for keeping knives close at hand; or the fact that you can lift the board for cleaning or taking over to another work surface; and the tongue and groove-style shelf at the bottom where you can store larger pots and pans that won’t fit in your cabinets.