FAQs

Neptune Renewed offers the chance to take home timeless designs at a lower price. The collection brings together ex-display pieces, customer returns, and designs used in our photoshoots. Some have never been used at all, while others may have a small imperfection or two.

The designs are in good overall condition though they may show signs of use (such as small scratches, hairline cracks, and paint chips) or natural cosmetic variations (such as knots and discolouration). Anything beyond minor imperfections will have been carefully repaired by our dedicated Wiltshire team to ensure every renewed design will last a lifetime.

At Neptune, sustainability is central to everything we do. Our commitment to using the finest quality, sustainably sourced materials ensures that each design is built to last. And when it’s ready for a new chapter, it can be expertly restored by our teams rather than replaced.

Yes, every piece in our Renewed collection is supported by our lifetime guarantee. It’s a reflection of our confidence that each design, whether new or renewed, is built to stand the test of time.

Yes, you can. Renewed designs are treated as new designs and not as seasonal reductions. Please see our terms and conditions for full details.