Get in touch
Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.
Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.
Check the status of an existing order and find its delivery tracking information here.
Support Office
Neptune (Europe) Ltd
Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom
Customer Support
For Customer Experience, Home Delivery Bookings, and Trade & Contract enquiries, please call:
Phone: 01793 934 011
Our teams have different opening hours and email addresses, as detailed below.
Customer Experience
Monday to Friday: 8am-6pm
Saturday: 9am-5:30pm
Sunday: 10am-4pm
Email: customerexperience@neptune.com
Home Delivery Bookings Team
Monday to Friday: 8am-6pm
Email: bookings@neptune.com
Trade & Contract Enquiries
Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed
Email Trade: tradeservices@neptune.com
Email Contract: contractservices@neptune.com
Support Office Reception
Phone: 01793 427 300
Monday to Friday: 8:30am-5pm
Saturday & Sunday: Closed
Email: info@neptune.com
Media Enquires
For general press enquiries, press releases, image requests and product loans, please get in touch with our PR & Partnerships team.
Email: pr@neptune.com
